I have a YUNTAB tablet new and it is crashing.

I tried to find an update for this device but in the menu about tablet it doesn't have an option to update. I already did a master reset and it continues to crash. What are my options? Also it says that it is incompatible with the game app I want to play on this device. The version is 4.4.2. The game I want to play requires 4.2.

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