video message issues?

i posted this in the hero s forum but since it was the first thread i doubt it will get much traction, i thonk it is a local general issue and not an issue with every phone

my uncle has a HTC hero s from us cellular,

He can send video messages fone, but he cant not view ones that are sent to him. It is nota rcent issue, he has had it since he got the phone.

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