HAELP!! Phone messed up, cant reset!

I have a ZTE Avail. I turned it on today and some apps were like bugged, they dont wanna open and icon is missing. Ive reset it, without SD, and removed and put back the other card behind the battery as instructed by AT&T and other resources. All the common universal fixes as recomended. AT&T said buy another phone, but I havnt even had it all too long. I know that if I could factory reset it would work like new. But when I try that it pulls up the black screen with blue text saying it was unsuccessful due to being corrupt or something like that. Is there anyway I could reset it by having it plugged into, and running some software from my PC?

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