no more storage on samsung S5 Neo

i have a samsung galaxy s5 neo and when i try to take a picture he said that the storage is full
i do the hard reset and wipe cache and nothing do well
and when i check the storage of the phone i say just 4GB on internal storage
must be 16GB!!!
so any help please

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by aurelio14
2 hours ago
Last post by leilani.schmeler
3 hours ago
Last post by cstanton
40 minutes ago
Last post by glangworth
4 hours ago
Last post by francisco.macejkovic
2 hours ago
Last post by rstroman
1 hour ago
Last post by rogers.corkery
50 minutes ago
Last post by imelda.zboncak
4 hours ago
Last post by murl75
59 minutes ago