Acer s200 speaker problem

Hi all!

I got a problem with my Acer S200. It worked perfectly up to 3 days ago, now the external speaker works only when I receive a call or I run the radio. I can't ear an audio or video file with the external speaker, no matter what. The audio works, because I can ear the files, but only using the headphones...I already tried the hard reset, but nothing changed...can anyone hep me or I have to send it to Acer's assistance?

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