I have the Samsung Galaxy S7 Edge. My problem is, when I used the Samsung Internet app,when iI am trying to view online streaming vr videos, I get a message stating "no playable video source" and when I use the Occulas internet app, the vr video loads and then a start command appears. When I press "start" the video seems to load for a second, then the screen goes black with a "open menu" command, which show the a small size version of the working screen command as it would do normally would do, when it was working well. But there is no video in the open box to command it to play. After trying to figure this problem out I reset the phone back to factory setting mode but the problem resulted in the same matter as explain above. If anybody knows, or have suggestions to figure out this problem, it would be greatly appreciated.