[Q] computer freeze issue

I have a HTC Thunderbolt and when I try and root it using the SuperOneClick method, it starts the process and almost right away it says waiting for device... and then my computer locks up. I am a beginner and do not know much yet, but if someone has a suggestion on what to do I would sure appreciate it. I have tried restarting computer, doing a factory data reset on phone and nothing seems to make any difference.

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