I've had my phone since Nov. 2013 and it's been good to me. No water damage. Recently it started shutting down by itself. If I keep it charging it's fine. When I'm actively using my phone it's fine. Once I hit the lock screen button, it will still be on then in about 10 minutes when I go to check on my phone again, it's turned off. It's turning off by itselft. I have insurance on the phone but am wondering if there is any remedy before I resort to replacing my phone. I have pics/music/videos/contacts, I don't want to loose that stuff. I am not tech savvy so I don't know how to "back up" or save all my files before trying a factory reset to resolve the issue. Should I just go to my wireless provider for help before it turns off for good? Or are there any Android "tricks" that I can try to save my phone and all of its contents.