Why my Moto-G 2013 won't update to Lollipop? (not rooted)

I have bought this Moto G today, and was willing to update it to the last android update.

Anyway, whenever I try the "update software" option, it says it's already updated, while it's currently running android 4.4.4 After some reading I found that I needed this app:


But when I try to update the app, it says that the device is incompatible. Then I read that if the device has been rooted, it won't update, so installed this app:


And it said that my Moto G has not been rooted, and this is where I don't know what else to do.

The mobile is an Moto G XT-1040, originally from Movistar Argentina, but I bought it here, in other country. Maybe that's the reason why I can't update it?

Any help will be appreciatted, thank you very much for reading.

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by hettinger.stacy
1 hour ago
Last post by imani.strosin
3 hours ago
Last post by corkery.deontae
4 hours ago
Last post by garmstrong
1 hour ago
Last post by kozey.maudie
4 hours ago
Last post by lavern77
1 hour ago
Last post by green.amanda
52 minutes ago
Last post by tsanford
1 hour ago
Last post by xweber
4 hours ago