When I turn my Android on, it goes as far as the android page and goes no farther, how do I get past this?

I just received my KOCASO Jelly Bean 4.2 android ipad on 01/15/2015. I have had nothing but grief with it since I received it. At first the IUDs didn't work (whatever that is, then then the launcher didn't work, now it's suck on the "android" page. Whenever I needed to charge it, it would come up with some kind of a problem. I can not get the settings to backup and restore to try that. I have I have used the reset button, but to no avail. I really need some help fast. My 28 day return policy is up very soon. Thank you for your time.

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