Moto 360 not able to reply from the reply option

Hello internet, I have a question for you. So I've had my Moto 360 for about 3 weeks now- great piece of machinery in my opinion. However I have been having a problem with responding to texts via the reply button (swiping the page past the "open on phone" option, which THAT works, but I just can't dorectly "reply". I have to go back to the start and say "okay, Google", say the name, then say the message which defeats the whole purpose of a quick reply. And I don't believe I've ever been able to accomplish this in the almost month that I've had to watch- maybe one time. Is there something that I might have screwed up in the settings or is this a manufacturer's flaw? If anyone else is having this problem, please speak out. Please get back to me on this. Thanks, guys.

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