Samsung Galaxy Xcover 3 - SM-G388F - Black screen. What do I do?

Hello and thanks in advance for the eventual answers.

I have a 2 months old Samsung Galaxy Xcover 3 - SM-G388F phone. Yesterday, after perfect functioning and I would assume about 20-30% of battery left (or at least that is what it showed) my phone went dead. After I returned home, left it to charge for about 6-7 hours, tried again nothing.

The symptoms:

1. BLACK SCREEN (no buttons light up or anything).
2. When I press the power button it will VIBRATE ONCE but it will not show anything on display.
3. I have tried all the internet solutions that I have seen so far of Power + Volume down, Power + Volume up + Home, Taking the battery out for 10 minutes while keeping the phone with the finger pressed on Power for 2 minutes etc.
4. The phone will not show the recovery mode / factory data reset on its screen.
5. Once again, whatever I try, the only interaction I receive back is the short vibration when I start it.
6. This morning I was once able to get the display starting (if I remember well Power + Volume Up + Home) but without SD Card and Sim Card in it so at that moment the software got blocked and I was unable to do anything.

Any suggestion, advice is highly appreciated.

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by antonietta36
26 minutes ago
Last post by annabel.barrows
1 hour ago
Last post by emilio77
2 hours ago
Last post by farrell.mathew
2 hours ago
Last post by wswaniawski
31 minutes ago
Last post by elta33
23 minutes ago
Last post by rahul.lowe
54 minutes ago