Replaced battery, now it doesn't recognize any level

Phone is Moto X 1st gen that had the original battery and was slowly dying so I bought a replacement off Amazon and swapped it out. Now it doesn't recognize any charge level to the device. I've tried a couple of those battery recalibration apps off the App Store but no luck with that (though one of them tested the battery integrity and confirmed it's not a dud). When I swapped out the old battery it was at like 18% or something so upon putting the new one in and rebooting it stuck with that 18%. I read that you could retrain it by letting it drain completely then charging full so that's what I tried next, now it reads zero.

Here's the behavior I see:

  1. Power off device, plugged in to charger. If you push power button it will display a battery icon with a question mark in the middle
  2. Hold down power button in this state and it still doesn't start up but the battery icon switches to the standard lightning bolt 'charging' icon but reads 0%. This number doesn't change.
  3. Hold down power button again and it boots successfully but battery meter reads 0% - charging (actually one of the recalibrate apps I ran set it to 4% so now it says that)

How do I fix this?

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