Hello devs

I have a Samsung galaxy j7 prime g610f
Android 7.0
Samsung experience version 8.1
Baseband version G610FDDU1BQJ4
Build number NRD90M.G610FDDU1BQL9

It's a dual SIM phone with a dedicated sd card slot and a non removable battery. One slot is for a SIM card and another is for a SIM card an SD card. The issue is in the second slot. When I put a Sd card it works fine but when I put both the sd card and SIM card the SD Card is not detected. I don't know if it's a hardware issue or a software issue and that's what I'm here for.
Please provide a solution if any.

Thanks.

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