Why is my data factory reset taking so long???

so on my galaxy s5 i want to factory reset my phone so i went into settings backup and reset, factory data reset,reset device and and it says shutting down device and it stays like that for a while and never changes please help what is wrong.

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by wfisher
14 minutes ago
Last post by ross32
1 hour ago
Last post by rahsaan90
2 hours ago
Last post by unader
1 hour ago
Last post by wunsch.zena
2 hours ago
Last post by qgottlieb
2 hours ago