Hello,

I have a new galaxy s5 neo, supposedly unlocked, but when I put a sim card (network locked SIM card inserted) and asks for a "SIM network unlock PIN".

So far I have asked the company where I bought it (similar to bestbuy, it's not a cellphone company) and the tell me that the line provider should give me this code. When I contact the line provider they tell me that the company where I bought the device should give it to me.....so I have no solution from either sides....

is there any way, by software maybe, to solve this?

Thanks for the help.

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