Android Tablet will not stop sending and receiving files.

Hi,

I have a Samsung Galaxy tablet that I just purchased and the WiFi is stuck sending and receiving files? Below the WiFi icon in the top upper right corner of the tablet, there is an up arrow and a down arrow right under the wifi symbol that is constantly moving. I have done a reset which didn'the work. I called Samsung and they did not know why it was doing this? The tablet however works K but sometimes won't install apps or updates. If anyone knows or has dealt with this, I would be very appreciative for your help!! Thank you, Angelisa

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