Smart Switch not working S4 - Trying to make back up of my S4 and restore some of the files on S7

Hi !
I have been trying to make a back up of my S4 using smart switch and it keeps bugging at 16% while backing up my call logs.

I have used smart switch with my S7, and other phones without any problems. Do you have experienced problems with backing up files on a S4 ?

What other software could I use to back up my files on my S4 and retreive them on my S7 ?

Also, if any one knows in which files are the phone logs stored, that would help me a lot.

Thank you !

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